Refunds and replacements

Damaged or incorrect? We replace it. Email support@wetheindies.com within 30 days of delivery with your order number and a photograph, and we send a new copy or refund you, whichever you prefer. When the fault is ours you pay no return postage, and we rarely ask for the disc back.

What counts as wrong?

A disc that will not read. A scratched or misprinted label. The wrong title or the wrong edition. A missing piece. A case crushed in the post. Send a photograph of the problem, and of the outer packaging if it arrived damaged.

Can I return a disc I no longer want?

Every copy is made for the order that asked for it, so there is no shelf to put it back on. If you ordered the wrong title or edition, write to us. If we have not started making it, we cancel the order and refund it in full. If we have, we do what we reasonably can.

Can I cancel before it is made?

Yes. Making starts shortly after payment, so write quickly. An order that has not entered production is cancelled and refunded whole.

What about a pre-order?

A pre-order can be cancelled for a full refund any time before it ships. After that, this page applies.

What about drives and gear?

A drive is stocked, not made to order. Send an unopened one back within 30 days in its original condition and we refund it. One that arrives faulty is replaced, as above.

What are my rights?

If you are a consumer in the EU or the UK, your own law gives you rights this page does not limit: when goods are faulty, not as described, or not of satisfactory quality, and a right of withdrawal where it applies. Where the law of your country or state gives you more than this page does, that law wins.

How does a refund arrive?

To the payment method you used, through the provider that took the charge. We start it as soon as we agree it; the provider and your bank usually take a few more working days to show it. When the whole order was our error, the shipping and the processing line come back with it.

Who reads my email?

A person, usually within two working days. There is no returns portal and no script.